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Author Topic: 3ds max 8 bluescreen on boot (24 messages, Page 1 of 1)
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UnevenElefant5
Joined: May 3, 2008

she/her this fag bashes back


Posted: Sep 10, 2012 06:16 PM    Msg. 1 of 24       
I'm completely out of ideas for this. This is the only problem left after a string of computer problems including BSOD's, random hard shutdowns, and hang ups that I've been dealing with for about a month now. There's nothing that I could find online that helps, because the program is so old. I've reinstalled it twice and done a repair install of windows but nothing is helping. This happens with all versions of 3ds max as well, but 8 is the only one I'm worried about.

The BSOD's are usually Page_fault_in_nonpaged_area but can also be irql_not_less_or_equal_to and one more that I'm probably forgetting. Sometimes it even has no error at all. It never lists a specific file that causes it, although BlueScreenViewer shows that it is usually ntoskrnl.exe, hall.dll or another one that I'm forgetting right now (I'm in class).

In Event Viewer the BSODs are listed as "Kernel Power 41" and I have a whole buttload of dump files that are created that I will post when I get home.

I'm at the end of my rope here. If I can't figure out what to do, then I'm probably gonna have to stop modding, because there's no way I can keep on modding without being able to model anything.

just to clarify this is when I boot 3ds max, not when I boot the PC, sorry for the ambiguous title
Edited by UnevenElefant5 on Sep 11, 2012 at 01:35 AM


ally
Joined: Jun 23, 2010

Aye Ready


Posted: Sep 10, 2012 07:05 PM    Msg. 2 of 24       
okay first of all i will wait until i see these ( In Event Viewer the BSODs are listed as "Kernel Power 41" and I have a whole buttload of dump files that are created that I will post when I get home.
) then we can try to figure out if there's anything that is causing the problem.
do you have an extra hard drive incase you need to transfer stuff to this secondary hd?
also do you remember doing anything just before the blue screen upon opening 3ds max8?
Edited by ally on Sep 10, 2012 at 07:09 PM


UnevenElefant5
Joined: May 3, 2008

she/her this fag bashes back


Posted: Sep 10, 2012 07:53 PM    Msg. 3 of 24       
I do have an external that I am considering moving everything over to before doing a complete reset of the computer.

I didn't make any drastic changes to the computer before this happened. No new drivers, no new hardware, no changes to system settings or anything like that. The only thing I can really think of is that I installed ArmA II about a week before it started happening.


killzone64
Joined: Jun 9, 2010

Mostly active on discord


Posted: Sep 10, 2012 08:04 PM    Msg. 4 of 24       
ah yes i had this issue with kernel before and i fixed it with a few virus scans and advanced system care, though only when max runs? that's odd.


ally
Joined: Jun 23, 2010

Aye Ready


Posted: Sep 10, 2012 08:30 PM    Msg. 5 of 24       
sent a pm just asking for a few more details then if it helps you can update the post, for anyone that ends up with the same problem.

another thing i forgot to ask is, have you just started using mc afee internet security that has realtime protection?


OrangeJuice
Joined: Jan 29, 2009

new content isn't a mod. hhtmods are mods.


Posted: Sep 10, 2012 11:26 PM    Msg. 6 of 24       


I build and fix a lot of computers for people, and even salvage ones from trash. I had to fix one for my father's friend that would not boot up because of IRQL_NOT_LESS_THAN_OR_EQUAL. It turns out that the CPU heatsink brackets were loose, so I took off the heatsink and bent the brackets just a bit. That fixed the problem for good. Maybe that may be your problem, no?

I've also fixed up to 4 computers that would go into BSOD for various reasons by just cleaning their chassis'.
Edited by OrangeJuice on Sep 10, 2012 at 11:29 PM


UnevenElefant5
Joined: May 3, 2008

she/her this fag bashes back


Posted: Sep 10, 2012 11:35 PM    Msg. 7 of 24       
I got a new CPU fan with a heatsink and cleaned and applied a new set of thermal paste. It fixed a different issue I had been having (computer hangs after being idle for a long time) but other than that, it didn't fix anything else. I also dusted my PC thoroughly with one of those cans that just shoots air out of a straw or w/e about 2 weeks ago.
Edited by UnevenElefant5 on Sep 10, 2012 at 11:36 PM


ally
Joined: Jun 23, 2010

Aye Ready


Posted: Sep 11, 2012 04:01 PM    Msg. 8 of 24       
how's it going uneven, i take it nothing so far has helped solve this?


OrangeJuice
Joined: Jan 29, 2009

new content isn't a mod. hhtmods are mods.


Posted: Sep 11, 2012 04:02 PM    Msg. 9 of 24       
does your computer give error beeps when you turn it on?
If so,, whats the pattern?


UnevenElefant5
Joined: May 3, 2008

she/her this fag bashes back


Posted: Sep 12, 2012 02:03 PM    Msg. 10 of 24       
Nope nothing has worked so far. And there's no beeps on startup either OrangeJuice. I PM'd you ally, but for anyone here wondering:

Interestingly, I noticed I have the raysat_3dsmax8server.exe process running in the background for no reason. Maybe the blue screen is related to that?

I uninstalled max and removed a folder called "flexnet" (apparently it contains some 3dsmax8 licensing files, and ran CCleaner before reinstalling it, but it still does not work. I got page_fault_in_nonpaged_area again.


Sorry for a bunch of text but these are the event viewer reports for the last 7 crashes I've had:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-09-12T08:15:19.236466300Z" />
<EventRecordID>180759</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Daniel-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">80</Data>
<Data Name="BugcheckParameter1">0xfffff880e829c328</Data>
<Data Name="BugcheckParameter2">0x1</Data>
<Data Name="BugcheckParameter3">0xfffffa80083fb2e6</Data>
<Data Name="BugcheckParameter4">0x5</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-09-11T14:08:16.203285500Z" />
<EventRecordID>180344</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Daniel-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">80</Data>
<Data Name="BugcheckParameter1">0xfffff880e6724528</Data>
<Data Name="BugcheckParameter2">0x1</Data>
<Data Name="BugcheckParameter3">0xfffffa80083052e6</Data>
<Data Name="BugcheckParameter4">0x5</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-09-07T07:07:11.754846100Z" />
<EventRecordID>178756</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Daniel-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">80</Data>
<Data Name="BugcheckParameter1">0xfffff880eb7b4728</Data>
<Data Name="BugcheckParameter2">0x1</Data>
<Data Name="BugcheckParameter3">0xfffffa80082442e6</Data>
<Data Name="BugcheckParameter4">0x5</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-09-07T06:34:10.544054500Z" />
<EventRecordID>178617</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Daniel-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">80</Data>
<Data Name="BugcheckParameter1">0xfffff880efe53928</Data>
<Data Name="BugcheckParameter2">0x1</Data>
<Data Name="BugcheckParameter3">0xfffffa80082452e6</Data>
<Data Name="BugcheckParameter4">0x5</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-09-07T06:18:43.787262000Z" />
<EventRecordID>178502</EventRecordID>


Thanks again for your help
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Daniel-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">80</Data>
<Data Name="BugcheckParameter1">0xfffff880e6397b28</Data>
<Data Name="BugcheckParameter2">0x1</Data>
<Data Name="BugcheckParameter3">0xfffffa80082e22e6</Data>
<Data Name="BugcheckParameter4">0x5</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-09-07T06:08:10.863663800Z" />
<EventRecordID>178393</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Daniel-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">80</Data>
<Data Name="BugcheckParameter1">0xfffff880efd7ed28</Data>
<Data Name="BugcheckParameter2">0x1</Data>
<Data Name="BugcheckParameter3">0xfffffa80081792e6</Data>
<Data Name="BugcheckParameter4">0x5</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-09-07T05:35:03.157250300Z" />
<EventRecordID>178262</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Daniel-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">10</Data>
<Data Name="BugcheckParameter1">0x7be5</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0x1</Data>
<Data Name="BugcheckParameter4">0xfffff80003308405</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>


Isn't the "CODE" tag supposed to collapse this so that you can scroll through it separately?
Edited by UnevenElefant5 on Sep 12, 2012 at 02:04 PM


ally
Joined: Jun 23, 2010

Aye Ready


Posted: Sep 12, 2012 02:45 PM    Msg. 11 of 24       
memtest link etc sent to you


UnevenElefant5
Joined: May 3, 2008

she/her this fag bashes back


Posted: Sep 12, 2012 02:51 PM    Msg. 12 of 24       
I've already ran Memtest on all 4 sticks of ram at least 10 times and they all come up clean. Chkdsk reported no errors either even after running it at least 3 times. My PC is a month over 2 years old. I custom built it as a gaming PC in august 2010. Pretty much all games run fine on my computer. I can count the games I couldn't max out on one hand, tbh. The card is a geforce gtx 260 and it has the latest drivers (I just updated all my drivers yesterday with a tool Maniac sent me)


ally
Joined: Jun 23, 2010

Aye Ready


Posted: Sep 12, 2012 02:55 PM    Msg. 13 of 24       
the fact that it's solely 3ds max, and if the firewall exceptions i mentioned were allowed for a lengthy period, i would say wipe that pc and star clean, after all you mentioned not even being able to use system restore, that in it's self is a concern.


Ermac
Joined: Nov 24, 2006

Pops up from time to time


Posted: Sep 12, 2012 04:50 PM    Msg. 14 of 24       
I've had this issue before. What OS are you running?

Take a good, hard look at your RAM chips and make sure none of them are corroded or otherwise faulty. The "page fault in nonpaged area" error you're getting is related to your RAM; the computer tried to access something that does not exist, and cannot continue operation.
Edited by Ermac on Sep 12, 2012 at 04:59 PM


ally
Joined: Jun 23, 2010

Aye Ready


Posted: Sep 12, 2012 06:19 PM    Msg. 15 of 24       
i honestly thought that would have been something he would have alreay checked so i didn't mention it, but sometimes the simplest thing's are what fixes problems :)


UnevenElefant5
Joined: May 3, 2008

she/her this fag bashes back


Posted: Sep 12, 2012 08:19 PM    Msg. 16 of 24       
Thanks for the suggestion, because I hadn't tried it before, but it didn't work either.


Maniac1000
-Helpful Poster-
Joined: Feb 24, 2007


Posted: Sep 12, 2012 08:28 PM    Msg. 17 of 24       
This only ever happens with 3ds max running?
and max 8 specifically? you can use other versions?


UnevenElefant5
Joined: May 3, 2008

she/her this fag bashes back


Posted: Sep 12, 2012 08:43 PM    Msg. 18 of 24       
No, I can't use any versions of max at all. I don't really care if I can't run 2010 though. I just want max 8 because it's the only one that can use blitzkrieg.

Long story short, I started getting BSOD's when opening 3ds max (and also randomly). They were fixed temporarily by doing a repair install of windows. Then 5 days later the computer started shutting off randomly. I started testing RAM using memtest and just by running different sticks in different positions. While I was doing this, the computer started hanging up, forcing a hard restart, after being idle for a while. By now the blue screens had come back (only for max) but the random shut downs had gone away. I took it to a tech who basically said he doesn't have any idea what's going on. I got a new CPU fan with a heatsink and reapplied the thermal paste. That seemed to stop the hangups (until literally just like an hour ago it happened again) but the blue screens are still there.

That's the short story. This has been going on since July 21st.


Ermac
Joined: Nov 24, 2006

Pops up from time to time


Posted: Sep 12, 2012 10:22 PM    Msg. 19 of 24       
Description of the IRQL_NOT_LESS_OR_EQUAL error:

http://support.microsoft.com/kb/314063

Check your hardware. If it's not anything you're running on your computer (you said memtest and chkdsk didn't turn up anything), it's a hardware issue. Uninstalling programs and System Restore isn't going to help you here.

Did you thoroughly visually inspect your RAM chips? When you ran chkdsk, did you run chkdsk /f? Are you getting any other stop errors other than the page fault and the IRQL errors?


UnevenElefant5
Joined: May 3, 2008

she/her this fag bashes back


Posted: Sep 13, 2012 03:06 AM    Msg. 20 of 24       
Quote: --- Original message by: l283023

Can you post the Technical information that shows when you get the bluescreen. It should begin with something similar to:
*** STOP: 0x00... etc.

Edited by l283023 on Sep 12, 2012 at 09:25 PM

Sure, here is the most recent crash, it was a page_fault_in_nonpaged_area message:
0x00000050 (0xFFFFF880EC40EFB0, 0x0000000000000001, 0xFFFFFA80080A72EC, 0x0000000000000005)

Quote: --- Original message by: Ermac
Description of the IRQL_NOT_LESS_OR_EQUAL error:

http://support.microsoft.com/kb/314063

Check your hardware. If it's not anything you're running on your computer (you said memtest and chkdsk didn't turn up anything), it's a hardware issue. Uninstalling programs and System Restore isn't going to help you here.

Did you thoroughly visually inspect your RAM chips? When you ran chkdsk, did you run chkdsk /f? Are you getting any other stop errors other than the page fault and the IRQL errors?


The thing with the hardware is that I took it to get checked by a tech. He switched out pretty much all the hardware on it and everything checked out. He ran tests on the PSU, and stress tested it for like 4 hours straight. I tested the RAM myself and so did he. I've replaced the CPU fan as well, so what does that leave? The Hard Disk and the video card. The video card seems the most likely, but I can play games literally nonstop all day and nothing will happen unless I start 3ds max. I can even run Halo with Mount and Blade warband in the background and photoshop open with a 3000x3000 image for as long as I want to with no side effects. I feel like if it was the video card I'd be seeing some more weird stuff going on. I had my video card fail before and my monitor started flashing a whole bunch of weird colors and crap.

I guess it's possible that it could be the hard drive, but from what I heard the symptoms are strange noises (my comp makes noises but nothing unusual has been happening lately) or massive slowdowns (It's slow on startup but always has been), so I don't think that's it. If I'm missing something, then feel free to correct me, although I really hope it's not the hard drive...
I can't remember if I ran chkdsk /f or not. Right now I am using the error checking tool you can find by right clicking your drive, hitting properties, then tools, and error checking. /f is to make it attempt to auto fix errors right? Well, when I ran that tool I turned on "scan and attempt recovery of bad sectors" and looking at the screen right now it says CHKDSK, so I guess I am running chkdsk /f right now.
Edited by UnevenElefant5 on Sep 13, 2012 at 03:08 AM

E: it's at stage 4 of 5 "verifying file data" right now. It says it's 16% complete but has processed 200k of my 800k files, which is like 25% so I dunno what's up with that...
Edited by UnevenElefant5 on Sep 13, 2012 at 03:39 AM


ally
Joined: Jun 23, 2010

Aye Ready


Posted: Sep 13, 2012 05:18 AM    Msg. 21 of 24       
indeed run it like L28 just mentioned, it should scan more than what you mentioned.
also if it's a hard drive problem i would have expected the warning beeps OJ mention to listen out for.
but if the noise you hear is slightly like grinding then please get a new hard drive.


Ermac
Joined: Nov 24, 2006

Pops up from time to time


Posted: Sep 13, 2012 01:05 PM    Msg. 22 of 24       
Hm. Do you know if the tech checked your hard disk for anything that may have failed? Might be a corrupted sector(s) on your hard disk.

Edit: bad grammur
Edited by Ermac on Sep 13, 2012 at 01:10 PM


UnevenElefant5
Joined: May 3, 2008

she/her this fag bashes back


Posted: Sep 13, 2012 01:26 PM    Msg. 23 of 24       
Quote: --- Original message by: l283023
You had ran chkdsk from command prompt, correct?

A few times yes, but also I've used the process I described above to run it on startup. I think I must have run it at least 3 times by now, if not 4, and it never comes up with any errors.

Quote: --- Original message by: ally
indeed run it like L28 just mentioned, it should scan more than what you mentioned.
also if it's a hard drive problem i would have expected the warning beeps OJ mention to listen out for.
but if the noise you hear is slightly like grinding then please get a new hard drive.

I mean, I hear a noise that is kind of like grinding, but it's intermittent and I've been hearing it for a really long time. It's been happening for as long as I can remember. This is what it sounds like:
http://www.youtube.com/watch?v=TpU73-aWL-s

You'll have to turn the volume up a lot, dunno why it recorded so quietly.

E: right now I am just copy/pasting all of C right over to my external hard drive. I'll be gone most of today at college so hopefully by the time I get back it will be close to done.
Edited by UnevenElefant5 on Sep 13, 2012 at 01:28 PM


MoooseGuy
Joined: Aug 10, 2008

I Approve This Message.


Posted: Sep 13, 2012 07:26 PM    Msg. 24 of 24       

 

 
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